We all love
communication and all technologies that facilitate it. And in Malawi, we go a
step further; we love communication aided by poor technologies. To be as objective
as possible, the country’s two most subscribed mobile operators, AIRTEL and
TNM, are giving us a raw deal.
Not once or
twice, but on numerous occasions have failed to communicate effectively just
because the network is poor, a text message is delivered 24 hours later or I
lose my top-up credit even before I use it.
I might be
to blame on the loss of credit, maybe it’s my inability to understand all these
promotional formulas going on with the two operators.
However,
give me a break when it comes to the other setbacks. Why on earth should a text
message be delivered 24 hours later? This has happened on several even when the
person on the other end is based in an area where there is supposed to be clear
network.
I remember of
a day when I over-scratched my Airtel top-up card. After so many attempts to
get hold of a customer care officer, who didn’t sound so willing to help, I was
told to wait for two days so that they have to follow up the information I had
given. Imagine that, waiting for two days, to retrieve a 100 Kwacha worth of
airtime.
It is
disheartening how these two operators make so much noise with promotions where
so many valuables are handed out to customers yet when it comes to making
communication efficient and instant, they leave a lot to be desired.
I like what
I have seen in today’s Daily Times concerning the fine that the Nigeria
government has meted out on Airtel and MTN for bad service. The story goes
further to inform us that this is not the first time for phone operators to be
punished for negligence or laxity.
How I wish
our government, through relevant authorities, kept check of how AIRTEL and TNM
are providing their services to Malawians. And if they fail to deliver, let
them be punished. It makes sense, doesn’t it?
No need for
them to be obsessed by the growth of subscribers if they can’t serve them well.
I have taken
frustration for long, may you take my advice just for a moment.
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